Privacy Policy | General Data Protection Regulation (GDPR)


1.1 Translive Global Limited ("We" "Us" "Our") are committed to protecting and respecting your privacy.

1.2 This policy (together with Our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

1.3 By visiting you are accepting and consenting to the practices described in this policy.

1.4 We are registered with the Information Commissioner’s Office for data protection purposes and Our reference is ZA18797.


2.1 We may collect and process the following data about you:

2.1.1 information that you provide by filling in forms on our website ("Website"). This includes information provided at the time of registering to use Our Website, subscribing to Our service, posting material or requesting further services. We may also ask you for information when you report a problem with Our Website;

2.1.2 if you contact Us, We may keep a record of that correspondence;

2.1.3 details of transactions you carry out through Our Website and of the fulfilment of your orders; and

2.1.4 details of your visits to Our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that you access.

2.2 We do not store Your credit card details or share such details with any third party.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.


Our Website uses cookies to distinguish you from other users of Our Website. This helps Us to provide you with a good experience when you browse Our Website and also allows Us to improve Our Website. For detailed information on the cookies We use and the purposes for which We use them see Our Cookie Policy.


5.1 The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by people operating outside the EEA on our behalf or for one of Our suppliers. Such people maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

5.2 By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.2.1 Our suppliers, such as PayPal, Go Media and Skrill, have their own privacy policies in place. You can view these on their websites.

5.3 All information you provide to Us is stored on Our secure servers. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone

5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Website; any transmission is at your own risk.

5.5 Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

5.6 Any details sent via email concerning invoicing and payment orders are either kept on a password protected email server, kept in an encrypted folder on a password protected computer or saved within Translive Global’s online banking application which is also password protected.


6.1 We use information held about you in the following ways:

6.1.1 to ensure that content from Our Website is presented in the most effective manner for you and for your computer;

6.1.2 to provide you with information, products or services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes;

6.1.3 to carry out Our obligations arising from any contracts entered into between you and Us or a third party;

6.1.4 to allow you to participate in interactive features of Our service, when you choose to do so; and

6.1.5 to notify you about changes to Our service.

6.2 Where you have given consent, We may also use your data to provide you with information about goods and services which may be of interest to you and We may contact you about these by email, post or telephone.

6.3 If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

6.4 If you are a new customer, and where you consent selected third parties to use your data, We (or they) will contact you by electronic means.

6.5 If you do not want Us to use your data in this way, please tick the relevant box situated on the form on which We collect your data or email us to tell us that you do not consent to this use of your information

6.6 We do not disclose information about identifiable individuals to Our advertisers. If there is a business need to do so, you will be notified beforehand and you will have the option to opt in or out.

6.7 You have the right to change the information that relating to you in your account at anytime by either editing this yourself by logging in or you can contact the owner or our Support team by email ( and we will edit it for you.

6.8 Removal of your account can only be done by the owner or the Support team of Translive Global Ltd. You can ask us to remove your account at anytime by email (, and when you request all of your details will be permanently deleted. No details will be sold on or used for any other purpose.

6.9 As a client we will retain your account data that you have provided when registering to use the website for 2 years or until such a time that you decide you would like your information removed.

6.10 As a translator we will retain your account data that you have provided when registering to use the website for 8 years or until such a time that you decide you would like your information removed.


7.1 We may share your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

7.2 We may share your personal information to third parties:

7.2.1 in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.

7.2.2 if Our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

7.2.3 if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our Terms of Use and other agreements; or to protect Our rights, property, or safety of Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud rotection and credit risk reduction.


8.1 You have the right to ask Us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at

8.2 Our Website may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8.3 If at any point you believe the data that we hold on you is incorrect, you can request to see this information and have it corrected or deleted.

8.4 Any data you have provided in your Translive Global account is held there until such a time as you decide to remove or amend that data (either by yourself or by a member of Our support team).


The Data Protection Act 1998 ("DPA") gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.


Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Translive Global Ltd has security measures in place to protect your data, therefore it would be difficult for a breach to occur. In the unlikely event that there is a data breach, the following steps will be taken:


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Thank you for visiting Our Website.

Last update: May 2018.

Wannabet Bookmakers
Translive Global is an essential extension to our business, we deal with a lot of overseas clients and knowing that we have access to translators at any time of day or night is amazing! Not once have we been let down.
Website Development Manager
FTSE 100 Client
My team and I are impressed with the quality of Translive Global’s translations and they were all delivered before the deadline date.